AI Reviewer Template: FCA Consumer Duty Reviewer

Built for UK financial services firms subject to the Financial Conduct Authority Consumer Duty regulations (FCA PS22/9). This reviewer evaluates customer-facing communications, product documentation, and marketing materials against the four Consumer Duty outcomes: products and services, price and value, consumer understanding, and consumer support. It flags content that could undermine good customer outcomes or fail to meet the cross-cutting rules. The reviewer checks that communications are clear, fair, and not misleading, that risk warnings are prominent and balanced, and that vulnerable customer considerations are addressed. With the FCA actively enforcing Consumer Duty requirements and issuing supervisory letters, maintaining compliant communications is a regulatory priority for all authorised firms.